>>>Can you ship to my country?
We can ship our products to 220 countries wordwide.
>>>What language do I enter my information in?
All customer information must be entered in English. Information entered in other languages can cause processing delays or lost packages. Boka Mall is not responsible for issues caused by improper entry.
>>>When will I receive my order?
| Destination Country | Delivery Estimate | The Carrier | Tracking Number |
|---|---|---|---|
| United States | 10-15 Business Days | USPS | Yes |
| United Kingdom | 10-20 Business Days | SpeedPAK | Yes |
| Canada | 10-20 Business Days | SpeedPAK | Yes |
| France | 10-20 Business Days | SpeedPAK | Yes |
| Australia | 10-20 Business Days | SpeedPAK | Yes |
| New Zealand | 10-15 Business Days | SpeedPAK | Yes |
| Singapore | 10-15 Business Days | SpeedPAK | Yes |
| Malaysia | 15-20 Business Days | SpeedPAK | Yes |
| Other European Countries | 15-30 Business Days | SpeedPAK | Yes |
| Other Countries | 20-40 Business Days | China Post | Yes |
Important: All times listed are estimates and are not guaranteed. Exact time varies with exact destination. Holiday season orders can experience 2-3 week delays.
>>>How to trace my package status information?
You are encouraged to use the specific tracking link below according to your shipping method to trace your package status before contacting Boka Mall.
17track and wedoexpress:
17track and wedoexpress have supported the most member countries and territories of UPU (Universal Postal Union).
http://www.17track.net/en/
http://www.wedoexpress.com/en/
>>>Why doesn’t the tracking number work?
You’ll receive shipment notification and tracking numbers as soon as orders leave our warehouse. The tracking number won’t work until it has been scanned by the post office. Please check again in 1-2 business days. If the problem persists, please contact us.
>>>Do you do partial shipments?
Yes. Partial shipments are necessary when: One item or another in an order is on backorder. An item at a certain warehouse is delayed in delivery. Shipping items from multiple warehouses for faster delivery.
>>>What tracking and shipping methods does Boka Mall offer?
All orders of any amount are shipped with Registered Air Mail with a tracking number.